FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Are children allowed on site?

Yes, children are welcome at all distillery locations. However, in order to participate in the Guided Tour, all guests must be 13+.

Are dogs allowed on premise?

Yes, dogs are allowed inside the building at our locations in Gatlinburg and Pigeon Forge.

For our Nashville location, pets are only allowed in the outdoor area. Pets are not allowed to join the Guided Tour at the Holler or 6th and Peabody.

How many bottles of moonshine/whiskey can I fly with?

Please check the TSA guidelines and confirm directly with your airline.  They are never allowed in carry-on bags, however. 

How much does a tasting cost? How many samples do you get for the money?

Tastings at our Sevier County locations are $5, and you receive a $5 off coupon towards your purchase and a variety of flavor samples. At our Nashville location, tastings are $10. The tasting includes a $10 coupon towards your purchase, various flavor samples and a Yee-Haw beer.

Do you take paper ID’s?

We accept paper IDs if they are within 30 days of their issue date, a supervisor will double check any paper ID.

Is there parking at your locations?

While our locations do not offer parking exclusively for our distilleries, there is convenient public parking nearby.

Do we have to schedule a time to do a tasting?

No. Just come in to visit with us and step up to a tasting bar with space available and our friendly shine-slingers will help you out

How do I sign up for the guided tours of the distillery?

Guided distillery tours are now available at The Holler in Gatlinburg and 6th and Peabody in Nashville. Click here to Book A Tour.

Can I still buy moonshine and whiskey on Sundays?

Yes

Is it illegal to drive over state lines with the moonshine/whiskey?

No

What is your return policy?

If you have questions about a return or exchange, please email us at customerservice@osdistillery.com with your name, phone number, and order/receipt number.

Do you ship your moonshine and whiskey?

We are not able to ship our products directly to consumers due to federal laws. However, we do distribute to all 50 states. Some states are eligible to order via our online partner, Reserve Bar.

How can I find out what liquor stores carry your product?

Visit our Find-A-Jar page to find moonshine and whiskey flavors in your area. Be sure to call retail locations to check availability.

How would I find out who my local distributor is so I can order your product?

Visit your local liquor store and let them know that you would like to have Ole Smoky available near you. They can reach out to their distributors for availability.

What is the price of the jars at your retail location?

The majority of our moonshine and whiskey flavors are priced at $26.95 plus tax, with the exception of our fruits (Cherries, Peaches, Pickles, Pineapples) which are $29.95 plus tax, Blue Flame which is $36.95 plus tax, Blended whiskey which is $36.95 plus tax, and James Ownby Reserve which is $54.95 plus tax.

Do you have any deals on the moonshine/whiskey if I were to buy multiple?

We do! However, promotional items are subject to availability. Stop by to see what deals we’re running!

Are your locations wheelchair accessible?

Yes, all locations are wheelchair accessible. The Guided Tour is also wheelchair accessible. 

Which flavors can I sample at your distilleries?

Our selection of flavors available for sampling will vary for each location.